Refund policy

Return & Refund Policy

Preorder & Made-to-Order Items: Final Sale

All preorder and made-to-order items are final sale — no returns, exchanges, or refunds — due to the custom, limited-batch nature of production. The only exceptions are manufacturing defects or fulfillment errors on our part (see below).

In-Stock Items: 7-Day Return Window

For items marked as in-stock (not preorder) at time of purchase:

  • Returns must be requested within 7 days of delivery.
  • Items must be unworn, unwashed, unaltered, and in original condition with tags attached.
  • Customer is responsible for return shipping unless the return is due to an HBCU CRWNS error or defect.
  • Refunds are issued to the original payment method once the returned item is received and inspected. Please allow 5–7 business days for processing after receipt.

Defects & Errors

If you receive a defective item or the wrong item, contact us within 5 days of delivery at collegiatelifestyle.us@gmail.com with your order number and photos of the issue. We will make it right with a replacement, exchange, or refund at our discretion — no cost to you.

What Is Not Eligible for Return

  • Preorder / made-to-order items (final sale, per above)
  • Items returned after the applicable window
  • Items showing wear, odor, damage, or alteration not caused by HBCU CRWNS
  • Sale, clearance, or promotional items marked final sale at time of purchase

Order Disputes & Chargeback Notice

We want every customer to have a great experience, and we always encourage reaching out to us directly first — most issues can be resolved quickly at collegiatelifestyle.us@gmail.com before it ever needs to go further.

For transparency and to protect both our customers and our small, licensed business:

  • All customers agree to these posted policies (shipping timelines, preorder terms, and return terms) at the time of checkout.
  • Order confirmation emails and product pages clearly disclose preorder processing windows before purchase.
  • Because preorder timelines are disclosed in advance and agreed to at checkout, a delivery arriving within the stated window is considered fulfilled as described — not a basis for a "item not received" dispute.
  • We keep records of tracking, delivery confirmation, and customer communication for every order to resolve any payment disputes accurately and promptly.
  • We ask that customers contact us directly for any concern before opening a bank or card dispute — we can typically resolve issues faster than a chargeback process, and it helps us keep offering preorders and licensed drops at fair prices.

Contact

Email: collegiatelifestyle.us@gmail.com

For order questions, preorder status, or return requests, please include your order number when you reach out.

These policies may be updated periodically to reflect new product lines, licensing terms, or shipping partners. The version posted on our site at the time of your order is the version that applies to that order.